WE WELCOME YOUR QUESTIONS
WHEN WILL MY MASKS AND/OR FILTERS SHIP?
ALL MASKS SHIP NEXT BUSINESS DAY AFTER YOUR PURCHASE! We will notify you via email as soon as your order ships.
WHAT IS THE STATUS OF MY ORDER?
We will notify you via email as soon as your order ships.
WHAT DOES THE MASK FILTER?
Each DistanZ Mask includes an insertable Filter called a PM 2.5. This filter is specially produced to fit in the pocket of your DistanZ Mask and is made with 5-Layers of protective sheets; Activated Carbon Filter layered with 2 Non-Woven Melt-Blown fibers which are surrounded by 2 sheets of moisture resistant fabric.
This PM 2.5 filter removes particulate matter down to 2.5 microns. These are particles commonly found in exhaust fumes, emissions from factory work, dust, water vapors, pollen, mold spores, pet allergens and more. These filters are not medical grade and do not ensure any protection against viruses.
CAN THE MASK OR FILTER BE WASHED?
We recommend you hand wash and lay flat to dry your mask before first use. We also suggest you hand wash each mask often. The mask can be hand washed with soap and hot water and laid flat to dry. Please avoid machine washing or drying the mask as the elastic could get tangled in that process.
The filters cannot be washed and must be replaced over time.
HOW LONG CAN THE MASK BE USED?
The DistanZ Mask is a reusable / washable mask good for years of use with proper care.
Each replaceable filter can be used up to 60 hours of continual use, then replaced with a fresh filter.HOW OFTEN DO I NEED TO CHANGE THE FILTER?
It depends on how frequently you use the mask. We recommend changing the filter every 4-5 days of consistent use (approximately 60 hours). Please note that while the combination of our mask and filter is highly efficient in removing particulates, there is NO REPRESENTATION of these products as being considered medical devices or offering protection against Covid-19 or any other disease. Please follow all CDC guidelines.
WOULD YOU LIKE MASKS WITH YOUR COMPANY LOGO?
We would welcome the opportunity to produce masks with custom logos for your company. We have the ability to add your company logo as a heat seal to selected styles Please contact us at firstname.lastname@example.org
RETURN POLICYWe do not accept returns due to the intended use of the masks.
Please contact email@example.com if you have any order issues or other questions.
Our face mask is not intended to diagnose, treat, cure, or prevent any disease. It is not intended to be personal protective equipment and should not be used by healthcare professionals or used in a healthcare/clinical environment or setting. This information does not constitute medical advice and it should not be relied upon as such. Consult with your doctor before modifying your regular medical regime.